# [HIGH] SREs bring ORDER(R) to CHAOS

**Source:** Snyk
**Published:** 2022-10-19
**Article:** https://snyk.io/blog/sres-bring-order-to-chaos/

## Threat Profile

Snyk Blog In this article
Written by Keith McDuffee 
October 19, 2022
0 mins read Categorizing the challenges and duties of your trusted friend, the site reliability engineer (SRE).
From Snyk Ambassador Keith McDuffee , DevSecOps and founder of StackRef.com .
"What's the difference between a DevOps engineer and a site reliability engineer?" 
It's a question I hear all the time — and one I've heard (and sometimes asked) in job interviews. But is there a correct answer? It all depends on who you a…

## Indicators of Compromise (high-fidelity only)

- _No high-fidelity IOCs in the RSS summary._ If the source publishes a technical write-up with defanged IOCs in the body, those would be picked up automatically on the next pipeline run.

## MITRE ATT&CK Techniques

- **T1566.004** — Phishing: Spearphishing Voice
- **T1566** — Phishing
- **T1219** — Remote Access Software

## Kill chain phases observed

_(none detected from narrative keywords)_

## Recommended hunts

### Microsoft Teams external-tenant chat from unverified IT-helpdesk impersonator

`UC_TEAMS_VISHING` · phase: **delivery** · confidence: **High**

**Splunk SPL (CIM):**
```spl
`o365_management_activity`
  Workload=MicrosoftTeams Operation=MessageSent
  ExternalParticipants=*
| where match(SenderDisplayName, "(?i)(help.?desk|it.?support|service.?desk|tech.?support|admin)")
| stats count, earliest(_time) as firstTime, latest(_time) as lastTime
    by SenderUpn, SenderDisplayName, RecipientUpn, ChatId
```

**Defender KQL:**
```kql
CloudAppEvents
| where Timestamp > ago(7d)
| where Application == "Microsoft Teams"
| where ActionType == "MessageSent"
| where RawEventData has "ExternalParticipants"
| extend SenderDisplayName = tostring(parse_json(RawEventData).SenderDisplayName)
| where SenderDisplayName matches regex @"(?i)(help.?desk|it.?support|service.?desk|tech.?support|admin)"
| project Timestamp, AccountDisplayName, IPAddress, ActivityType, SenderDisplayName, RawEventData
```

### RMM tool installed by non-IT user — remote-access utility for hands-on-keyboard

`UC_RMM_TOOLS` · phase: **install** · confidence: **High**

**Splunk SPL (CIM):**
```spl
| tstats `summariesonly` count min(_time) as firstTime max(_time) as lastTime
    from datamodel=Endpoint.Processes
    where Processes.process_name IN ("AnyDesk.exe","TeamViewer.exe","TeamViewer_Service.exe",
        "ScreenConnect.ClientService.exe","ConnectWiseControl.ClientService.exe",
        "atera_agent.exe","SplashtopStreamer.exe","RustDesk.exe","NinjaOne.exe","kaseya*.exe")
    by Processes.dest, Processes.user, Processes.process_name, Processes.process, Processes.parent_process_name
| `drop_dm_object_name(Processes)`
```

**Defender KQL:**
```kql
DeviceProcessEvents
| where Timestamp > ago(7d)
| where AccountName !endswith "$"
| where FileName in~ ("AnyDesk.exe","TeamViewer.exe","TeamViewer_Service.exe",
        "ScreenConnect.ClientService.exe","ConnectWiseControl.ClientService.exe",
        "atera_agent.exe","SplashtopStreamer.exe","RustDesk.exe","NinjaOne.exe")
   or FileName matches regex @"(?i)kaseya.*\.exe"
| project Timestamp, DeviceName, AccountName, FileName, ProcessCommandLine
```


## Why this matters

Severity classified as **HIGH** based on: 2 use case(s) fired, 3 technique(s) inferred. Read the full article for actor attribution, tooling details, and any defanged IOCs in the body that aren't visible in the RSS summary.